k991 Privacy Policy — Your Data, Your Rights
k991 is committed to protecting the personal information of every player. This Privacy Policy explains what data we collect, why we collect it, and how it is kept secure.
Privacy at a Glance
The following cards highlight the most important points in this Privacy Policy. The full clauses below are the binding reference — please read them in their entirety.
What We Collect
Name, contact details, payment method identifiers, device info, and gameplay activity logs.
No Data Sales
k991 never sells personal data to third parties. Your information is used only to operate and improve the platform.
SSL Encryption
All data in transit between your device and k991 is protected by SSL encryption at all times.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting k991 support.
Cookies
k991 uses functional and analytical cookies to maintain sessions and improve platform performance. No ad-tracking cookies are used.
Contact Us
For any privacy enquiry, contact k991 using the support email published on this site.
1Introduction
k991 (referred to in this document as "k991", "we", "us", or "our") operates an online casino and sports betting platform accessible at https://k991.club. As the operator of this platform, k991 is the data controller responsible for the collection and processing of personal data submitted by users of the platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.
Please read this Privacy Policy carefully before registering with k991 or submitting any personal information through the platform. By using k991, you confirm that you have read and understood this policy. This Privacy Policy should be read alongside the k991 Terms and Conditions, which govern the broader relationship between you and k991.
2Information We Collect
k991 collects the following categories of personal data from users of its platform:
- Identity data: full name, date of birth, and government-issued ID details submitted for identity verification (KYC).
- Contact data: mobile phone number, email address (where provided), and the city or region you select during registration.
- Financial data: the payment method type (e.g. bKash, Nagad, Rocket, Upay, bank account), the registered mobile number or account name associated with that payment method, and transaction records including deposit and withdrawal amounts and timestamps.
- Technical data: IP address, device type, operating system version, browser type, and session duration data collected automatically when you access k991.
- Usage data: game history, betting records, bonus activity, login timestamps, and platform navigation patterns.
k991 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data. Where identity documents are submitted for KYC, these are used solely for verification purposes and are not retained beyond the period required to complete verification, unless a longer retention period is mandated by applicable law.
3How We Use Your Information
k991 uses the personal data it collects for the following purposes only:
- Account management: creating and maintaining your k991 account, verifying your identity, and administering your gaming and betting activity.
- Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, and maintaining transaction records as required.
- Security and fraud prevention: detecting and preventing unauthorised access, bonus abuse, money laundering, and other prohibited activities on the platform.
- Responsible gaming: monitoring gameplay patterns to identify potential problem gambling indicators and, where appropriate, reaching out to offer support tools such as deposit limits and self-exclusion.
- Platform improvement: analysing aggregated, anonymised usage data to improve the performance, stability, and user experience of the k991 platform.
4Legal Basis for Processing
k991 processes personal data under one or more of the following legal bases:
- Contractual necessity: processing is required to perform the contract between you and k991 — for example, to create your account, process your deposits, and pay out your winnings.
- Legal obligation: processing is required to comply with applicable legal requirements, including anti-money laundering obligations and age verification requirements.
- Legitimate interests: processing is carried out where k991 has a legitimate interest in doing so — for example, fraud detection, platform security, and responsible gaming monitoring — provided that such interests are not overridden by your rights.
5Data Sharing and Third Parties
k991 does not sell, rent, or trade personal data to or with third parties. k991 may share personal data with third parties only in the following limited circumstances:
- Service providers: payment processors (such as the operators of bKash, Nagad, Rocket, and Upay gateway integrations), game content providers (such as Evolution Gaming, Pragmatic Play, and Ezugi), and identity verification service providers — strictly for the purpose of delivering the services you have requested.
- Legal and regulatory authorities: where k991 is required by applicable law, court order, or regulatory authority to disclose personal data.
- Business transfers: in the event that k991 undergoes a merger, acquisition, or sale of substantially all of its assets, personal data held by k991 may be transferred to the successor entity, subject to the same privacy obligations set out in this policy.
All third parties with whom k991 shares personal data are required to process that data only for the purposes for which it was shared, and to maintain appropriate technical and organisational security measures. k991 does not authorise any third party to use your personal data for their own marketing purposes.
6Payment Data and Mobile Wallet Security
k991 does not store your full bKash, Nagad, Rocket, or Upay mobile wallet PIN or password. When you initiate a deposit or withdrawal, the transaction is processed directly through the relevant mobile financial service provider's gateway. k991 records only the transaction reference, the registered mobile number, the amount, and the timestamp — the information necessary to reconcile payments against your account balance.
Similarly, k991 does not store full bank account numbers. Where bank transfer details are provided for withdrawal purposes, only the account name, bank name, and masked account reference are retained. Full account numbers are used solely to process the relevant transaction and are not stored in k991's databases thereafter.
7Cookies and Tracking Technologies
k991 uses cookies and similar tracking technologies to operate the platform and improve user experience. The following types of cookies are used:
- Essential cookies: required for the platform to function correctly, including session management (keeping you logged in during a gaming session) and security tokens. These cannot be disabled without breaking core platform functionality.
- Analytical cookies: used to collect anonymised data on how users interact with the k991 platform — for example, which games are most frequently opened and which pages are most visited. This data is used in aggregate to guide product improvements.
- Preference cookies: used to remember settings you have selected, such as your preferred language version of the platform, so that you do not need to re-select these settings on each visit.
k991 does not use advertising cookies or third-party ad-tracking technologies. You may disable non-essential cookies through your browser settings. Disabling analytical and preference cookies will not affect your ability to use the platform, but may mean that certain preferences are not remembered between sessions.
8Data Retention
k991 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for the duration of the account's active status and for a minimum of five years after account closure, in order to meet anti-money laundering and regulatory record-keeping requirements.
Technical and usage data (such as IP address logs and session data) is retained for up to 12 months for security and fraud-detection purposes, after which it is deleted or anonymised. Identity documents submitted for KYC are retained only for the period required to complete verification, unless a longer period is required by law. Where you request deletion of your account and associated data, k991 will process the request within 30 days, subject to any overriding legal retention obligations.
9Your Data Rights
As a user of the k991 platform, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data that k991 holds about you at any time.
- Right of rectification: if any personal data held by k991 is inaccurate or incomplete, you may request that it be corrected or completed.
- Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention requirements.
- Right to restriction of processing: in certain circumstances, you may request that k991 restrict the processing of your personal data — for example, while an accuracy dispute is being resolved.
- Right to data portability: where processing is based on your consent or contractual necessity, you may request that k991 provide your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact k991 support using the email address published on this site. k991 will respond to all data rights requests within 30 calendar days of receipt. In cases where a request is complex or where a large volume of requests has been received, this period may be extended by up to a further 30 days, and you will be informed of the extension.
10Security Measures
k991 implements appropriate technical and organisational measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption of all data in transit between your device and k991's servers, access controls restricting internal access to personal data on a need-to-know basis, and regular security assessments of the platform infrastructure.
While k991 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely without risk. k991 cannot guarantee absolute security. If you become aware of any suspected unauthorised access to your k991 account, you should contact k991 support immediately using the email address published on this site so that appropriate action can be taken without delay.
11Children's Privacy
The k991 platform is strictly intended for adults aged 21 years and above. k991 does not knowingly collect personal data from individuals under the age of 21. If k991 becomes aware that personal data has been submitted by a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a person under 21 has registered with k991, please contact support immediately using the published email address.
12Changes to This Privacy Policy
k991 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, k991 will endeavour to notify registered users via the contact details held on their account before the updated policy takes effect. The most current version of this Privacy Policy is always the version published on this page. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of k991 following any update to this Privacy Policy constitutes your acceptance of the revised policy.
Privacy Enquiries and Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which k991 handles your personal data, please contact k991 support using the email address published on this site. All privacy enquiries are handled by k991's data management team and will be acknowledged within 5 business days.
k991 support is available 24/7 and operates on Bangladesh Standard Time (BST, UTC+6). Response times for privacy-related requests may take up to 30 days for complex cases, but k991 aims to acknowledge all enquiries within 5 business days of receipt.
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